And my uploads are perfect. Wales 57. 40 and choose up to . Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Ookla measured the average latency on Starlink in the UK at 37ms. Fewer delays mean that the connection is experiencing lower latency. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. The issue occurs over several different games, so the problem is common to me. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. 8. I am having high/ variation latency and pack burst while playing MW2 in Gaming Support yesterday; Need a Definitive answer to my network issues in Networking and WiFi yesterday; Power levels and internet issues in QuickStart, set up and connections Thursday; Periodic dropouts with huge packet loss and latency in Gaming Support Thursday Hi everyone, I have a bit of an unusual issue. Options. 28. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. I have rebooted all devices (VM Hub, my own router. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. . The best times to game online or make big downloads, for example, would be when connection is fastest. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Impossible to leave Virgin Media with dignity!. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I even opened up a complaint. Are you able to monitor this and let us know how things are looking going forward. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Tuning in. Open a web browser and go to 192. This promotion means you won’t pay the usual setup fee of £35. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. BQM: Downstream bonded cha. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Packet loss/Latency issues. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Awful Latency Issues in. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. If it is still poor, change primary DNS to 8. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. The best times to game online or make big downloads, for example, would be when connection is fastest. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. Running test via Thinkbroadband high latency spikes and packet loss. . My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Use a cable connection. In response to Zoie_P. Sign in . . just general stuff. 4-6. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. I have checked the system today and no issues are showing. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Please see link below for a 24 hour snap shop. The issue predominantly, but not. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Currently on hold with VM customer support, who are having a tough time understanding. Sending out ANOTHER engineer to replace the hub again and the. 50p/m for 132Mbps speeds, £32. 8. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. There's a big thread on the 'Talk to Virgin Media' forum on. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). The engineer which came out found no issues but suggested we had too many devices (approx. Broadband Quality Monitor. If you don’t want to run a test right now, just read our. However. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. After doing my research, this is the option I chose. 9 out of the 30 customers on that specific cabinet were due a. 168. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. This can be replicated via WiFi. Hi @buchosmambo 👋. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. However, a friend who lives nearby and also is with virgin media appears to be unaffected. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. No one called me back and said I had to wait 1. not-set-yet. Latency is the amount of time used by data to reach its destination and come back. Options. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. BQMs (Past Week) :on 10-11-2022 14:16. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Please see link below for a 24 hour snap shop. 1. When the speed of the two devices differs. You’ll currently pay £45 per month for Gig1. I’m now getting normal speeds and latency. My friends who are on virgin in same city don’t get it. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. on 23-03-2023 13:07. on 28-09-2021 14:04. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. Just extensive internet blackouts and generally high jitter. Broadband only plans with FREE setup, prices from £28. To fix this you’ll need to log in to your router and change a few settings. 9ms. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. 82. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Tap the results to find out more about the issues, and when we expect them to be fixed. Unbearable latency, lag spikes & packet loss for 1. i have typical devices connected. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Yeah I recently found that out about docsis. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Multiple broadband speed tests over time can show if and when speed fluctuates. Upload speed and latency isn’t. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. I use Google DNS servers, you may prefer Cloudfare, in which case enter. This results in it being unusable for latency sensitive applications such as gaming. 1. 222 ms 3. 100. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. This can see latency times become very slow (double or more vs the usual baseline). Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Switch off your Gigacube and take out the SIM card. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. . 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. 5 5120 64 qam 4 4 43100000 38. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. Current latency to alternate DNS servers such as 8. 1. Mobile Your Account. High Latency Issues D4 ONLY. Options. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. 9. Latency problems in WC1 on 28-10-2021 09:21. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 99 a month. Join from just £25 per month. Starting from £185 pm. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. Typical of Virgin media, massive over utilisation. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. Got a response from virgin media about a complaint I made. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. The estimated fix dte and time is the 27th February at 3pm. A modem reboot fixed this. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. We would like to show you a description here but the site won’t allow us. I've done a full reboot of the router and my Decos. I'm sorry to hear about the issues with the latency. However, by design, it is more insulated against physical downtime and failures. Cable Modem StatusItem Status Comments. I have virgin media hub 3 speed 200. . 95 a month. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Change the primary and secondary DNS to 1. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Fast forward months down the line there was still no change with various fix dates been and gone. 07-12-2022 17:36 - edited 07-12-2022 17:37. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. We hope to have this fixed by: 00:00 . network. 7 Mbps (mean 119. Got a response from virgin media about a complaint I made. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. End. My latency in game varies from around 200 up to 800, and. Latency is a synonym for delay. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. 2 Mbps). High Latency and random packet loss. My goal is to reduce latency and jitter such that the delay and buffering on a real. The best times to game online or make big downloads, for example, would be when connection is fastest. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. Virgin Media Community: Broadband: Networking and WiFi: Packet loss and high latency. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. 168. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. Simply test your broadband service, and if we find an issue we can help with a fix online. Virgin have botched the software update and have made the routers near unusable. Simply test your broadband service, and if we find an issue we can help with a fix online. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. on 21-11-2022 16:36. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Looking at your broadband quality monitor graph your broadband performance is excellent. Simply test your broadband service, and if we find an issue we can help with a fix online. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. hoping for some advice regarding my latency/ping issues when gaming. 331000000. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 8. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. (step-by-step information on troubleshooting the most common. There are a few common causes of high broadband latency. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. 168. I am sorry to hear that you have had some issues with your broadband. 80% avg. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. 1 modem mode. 4 from 5 bands with different names and I left the same default unchanged. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. 0. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. Entertain me; Broadband Deals. 0. This provides lag-free play without disruption across multiple connected devices. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Latency Spikes & Packet Loss. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. You’ll also be able to find out if you’re eligible for any automatic compensation. Latency measures the time taken for steps 1 and 2 to complete. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Hub 3 are DOCSIS 3. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Morning Had Virgin broadband installed last week, everything seems to work fine except my sons PS5 which has major connection issues. Networking and WiFi. 254. Hub 4 & Hubs 5 run a mix of DOCSIS 3. Submit. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Re: High Latency for over 12-18 months. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. Virgins customer support has been awful too. 0. I upgraded to a 500 mb/s contract and got a hub - 5262735. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. My BQM often shows as completely red even though I have an internet connection. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 1. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. From beta to yesterday (6/10) i had no issues with latency. But is there really no solution to this issue? I am on the 350mb speed. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). . The range is not bad but I have noticed couple of. I have run some diagnostics from here, I can't see any outages from utilisation. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. on 12-06-2022 21:57. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. 12-month minimum term. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. Sometimes bandwidth gets. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. . For the past few days I've been having issues with packet drops and high latency spikes. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. Called automated number - no issues detected. For about 1. The wider internet can also suffer traffic problems which can increase latency. 222 ms 3. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Any help would be much appreciated. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. The generated date is when coverage was at the figures quoted. During gaming, I receive random - 5435358. High Latency In Every Game. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 0. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. 3 5120 64 qam 2 5 49600051 41. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Was devices connected to the hub idle? As you can spike your connection. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). 3. 1. The good news is that people are reporting an improvement. 2 39400000 35 5120 KSym/sec 64QAM 4. 3 5120 64 qam 3 2 23600000 35. We’re still experiencing some speed issues that we didn’t before though. The widespread launch of the 1. I have issue with my wifi in general since the start of my contract. Open a web browser and go to 192. 8 (Google DNS) or 208. However, the Wi-Fi side does show some issues. 8. No longer an issue. SNR (signal to noise ratio). I took my computer to my mothers house and did the tests there. Had an ongoing issue in our area for a while, high latency making working from home impossible. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). Hi all. Yes, the issue is having done various test for latency through WiFi to the hub. Start a broadband monitor now. - 5200584. Buffering broadband. Options. g. Key Features. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. We would like to show you a description here but the site won’t allow us. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Multiple broadband speed tests over time can show if and when speed fluctuates. Mobile Your Account. 603 for their Hub 3. Tap the results to find out more about the issues, and when we expect them to be fixed. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. Another suggestion is to turn your hub into modem mode and use a separate router. The router will go through the booting up. Adam182. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. 3. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Which to my. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Virgin Media Outage Update - Description: Service update. Re: Ps5 latency problems since 120hz. Like many users on here, I have been experiencing high latency spikes on my connection. I've als. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Broadband speed statistics found those with speeds in excess of 1GB typically. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. over RFoG, then this is less of an issue. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. I have the Gig1 Fibre Broadband Package. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The connection has been fine for the past years (". Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Hoping a virgin team member will see this and send an engineer out to fix the issue. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 9 and test again. I also have thousands of Post RS Errors. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). 3. There are a few latency spikes however this can be normal. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. . Regardless of which router you use, there should be a power button on the rear. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. I've gone through the usual resetting the hub 5, no faults in my area etc.